Return and delivery
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Delivery and shipping costs
Rates per order start at $9.95 for regular service, plus taxes. These rates are fixed and established regardless of the address, the province, or the number of items in the order.| Quebec & Ontario |
| Free shipping for orders of $65 or more. |
| Standard delivery fee: $9.95 before taxes. |
| Nova Scotia, New Brunswick and Prince Edward Island |
| Free shipping for orders of $85 or more. |
| Standard delivery fee: $9.95 before taxes. |
| Alberta - Saskatchewan - Newfoundland and Manitoba |
| Free shipping for orders of $85 or more. |
| Standard delivery fee: $25.00 before taxes. |
| British Columbia |
| Free shipping for orders of $85 or more. |
| Standard delivery fee: $30.00 before taxes. |
|
Yukon - Nunavut and Northwest Territory |
| Standard delivery fee: $40.00 before taxes. |
Free delivery
Standard shipping is free on purchases of $65 or more before taxes in Quebec and Ontario and on purchases of $85 or more before taxes for the rest of Canada*. * This offer does not apply to orders shipped to Nunavut, Yukon and Northwest Territories. * Canada onlyDelivery time
Orders for items in stock at our warehouse must be processed within two business days, plus 3 to 7 business days for regular delivery service. Dans un Jardin cannot be held responsible for any delay in delivery due to the carrier (Canada Post).Return of merchandise purchased on our website (except for final sales)
If an item purchased on our website is not suitable for you, you may return it to us free of charge within 30 days of the shipping date. Items purchased in final sale cannot be returned.By mail: follow the 4-step procedure, print out the packing slip, affix it to the package and mail it in. As soon as we receive the package at our offices, we will refund you according to the method of payment used at the time of purchase.
In an Dans un Jardin store: upon presentation of your invoice, we will reimburse you according to the method of payment used when you placed your order. Products must be returned to us in new condition. Products that do not comply with this rule cannot be refunded or exchanged. The delivery charges you paid to receive your order are not refundable.
Specific conditions for final sales (50% discount and more)
Products on final sale cannot be exchanged or refunded. These items cannot therefore be returned, either by mail or in store.