Terms of service
Availability of items
All orders are prepared in our warehouse. Items that we have in stock are normally shipped within 48 hours, and those that are not in stock are normally shipped within 7 to 10 days. If an item is not available, the customer is notified by email and the item is removed and refunded from the order.
All prices listed on www.dansunjardin.com are in Canadian dollars. Delivery charges and applicable taxes are extra. The price to be paid for each product is the one displayed on the website at the time of purchase. Dans un Jardin reserves the right to modify at any time and without notice the price of the items advertised on the site.
Sales taxes are calculated according to the province where the order will be shipped. For Quebec, for example, the taxes added will be QST (Quebec Sales Tax) and GST (Federal Goods and Services Tax).
Orders placed on www.dansunjardin.com must be paid by credit card (Visa, MasterCard, or American Express) or through PayPal. No other method of payment is accepted.
Instead of having your order delivered to you, you can pick it up in the Dans un Jardin store of your choice. This option is free of charge, regardless of the amount of the order. You will be notified by phone as soon as your purchases arrive in the store. To pick them up, you will need to show proof of identity.
Return of merchandise purchased in store
Items purchased in store can only be exchanged or refunded within 15 days of purchase. We will reimburse you according to the method of payment used at the time of purchase. Items purchased on final sale cannot be returned, exchanged or refunded. Items must be returned to us in new condition. Products that do not comply with these rules cannot be refunded or exchanged.
Price Adjustment Policy
Upon request and upon presentation of the invoice, we can offer a price adjustment on items sold at regular price within 10 days of purchase. Price adjustments are not granted on merchandise purchased on sale (promotions, rebates and coupon codes). No price adjustment is possible on the following events: Black Friday, Cyber Monday, Boxing Day, our special events and VIP sales.