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Shipping & Returns

Winter

During Winter, please note that your package will be directly delivered to the nearest post office in order to avoid any risks associated with products freezing.

Shipping Fees

Free shipping  for orders over $65, before taxes, after rebates*
*Dans un Jardin reserves the right to bill shipping fees to remote areas. We will contact you if necessary.

Shipping fee for orders under $65

ProvinceCost
Alberta $25
British Colombia $30
Manitoba $25
New Brunswick $6.95
Newfoundland $25
Northern Territory $40
Nova Scotia $6.95
Nunavut $40
Ontario $6.95
Prince Edward Island $6.95
Quebec (except Nunavik) $6.95
Quebec (Nunavik) $15
Saskatchewan $25
Yukon $40

Order, tracking and delivery

Due to high traffic, delivery delays may vary.

Shipping info

All packages are shipped via Canada Post. Depending on the distance, please allow a delay of 2 to 8 business days before the delivery starting the day you will receive the order's confirmation email.


EXCHANGES AND REFUNDS

1. IN STORE RETURNS: PRODUCTS PURCHASED IN STORE

Products purchased in store can be returned free of charge to one of our stores within 30 days of purchase. Items purchased in store can only be exchanged or refunded in store. This policy applies to orders placed after April 1, 2019.

ANY PURCHASES OR ORDERS MADE BEFORE APRIL 30, 2019, ARE FINAL SALES.

Present your product, accompanied by your receipt, at the cash and we will refund you by the payment method used at the time of purchase.

The products must be in new condition, in their original packaging and accompanied by proof of purchase. Final sale products (70% or more off) cannot be returned, exchanged or refunded.

2. RETURNS BY MAIL: PRODUCTS PURCHASED ONLINE

Within 30 days, items purchased on our website may be returned by mail and refunded. The products must be in new condition, in their original packaging and accompanied by proof of purchase. Products purchased on final sale (70% or more off) cannot be returned, exchanged or refunded. Shipping costs are not refundable.

3. PRODUCTS THAT ARE BROKEN OR DEFECTIVE AT ARRIVAL

If you receive broken or defective products, or products that you did not order, please contact Customer Service by phone at 1-855-682-2623 or by email at [email protected].

4. CANCELLING AN ONLINE ORDER

As long as you have not received the shipping confirmation, you may cancel your order by calling 1-855-682-2623 (toll-free).

If you have already received a shipping confirmation, your package is on its way. But don't worry: you can return the ordered items to us by following the usual return procedure.

5. REFUND/RETURN OF SALES ITEMS PURCHASED IN STORE

We will exchange or refund sales items you purchased in store within 15 days of purchase. We will refund you by the payment method used at the time of purchase.

The products must be in new condition, in their original packaging and accompanied by proof of purchase.

6. REFUND/RETURN OF FINAL SALE ITEMS PURCHASED IN STORE

Final sale products (70% or more off) cannot be returned, exchanged or refunded.

7. REFUND/RETURN OF ITEMS PURCHASED IN OUTLETS OR LIQUIDATIONS

Products purchased in outlets or on liquidation are final sales. They cannot be returned, exchanged or refunded.

8. RIGHT TO REFUSE RETURNS/REFUNDS OF PRODUCTS IN NON-STANDARD PACKAGING

Dans un Jardin reserves the right to refuse a return or to refuse to refund products that were purchased in non-standard packaging during closing, liquidation or final sales or from the Dans un Jardin website.

QUESTIONS?

Email us: [email protected]

Call us: 514-673-9044 or 1-855-682-2623 (toll-free).

Monday to Thursday, 9 a.m. to 9 p.m. EST,
Friday: 9 a.m. to 5 p.m.,
Saturday and Sunday: 12 p.m. to 5 p.m.

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